Store policies

Shipping

We ship within the United States only. Shipping is free on every order.

• Orders are processed within 1–3 business days.
• Delivery usually takes 5–10 business days after processing.
• You get a tracking link by email once your order ships.
• If your order has not shipped within 30 days, we will contact you and offer a full refund.

Returns & refunds

• Damaged, faulty or wrong item: email us within 30 days of delivery with a photo. We send a free replacement or a full refund, your choice.
• Never arrived: if tracking shows no delivery, we reship or refund in full.
• Changed your mind: return unused items in their original packaging within 30 days of delivery for a refund of the item price. Return shipping is paid by the customer.
• Refunds go back to the original payment method, normally within 5–10 business days of approval.

Privacy

We collect only what is needed to fulfil your order: name, email, phone number and shipping address. Payment is handled by Stripe; we never see or store your card number. We share your shipping details with the supplier and carrier that deliver your order, and with nobody else. We do not sell personal data. Your cart is kept in your own browser. To have your data deleted, email us.

Contact

Email support@wildterra.shop. We reply within 2 business days.